How do I find hotels that are available for the period I want to stay?
In the search menu of RUTACRUZ, select the check-in and check-out date of your stay and click on the Search tab to get your hotel results.
How do I search for hotels according to price?
To search for hotels by price, enter the required details and click on the search button. To refine your search results with hotel price, simply filter by selecting price low to high or price high to low.
What's the difference between a Twin room and a Double room?
A double room has one big double bed, whereas a twin room has two single beds.
Can we get extra beds for the kids in the room?
One extra bed is available for one child at a minor additional charge. Please note that the possibility depends on the policy and the availability of each hotel. We advise you to send an email request to enquire about the extra beddings.
What does the price of a hotel include?
The price of the hotel includes all the facilities and inclusions listed in the facilities section of the hotel. You can see the extra charges listed in the Booking Policy's Hotel Policy section.
Can I request an extra bed for a third person in a double room? What will it cost?
It will depend on the policy and availability of each hotel. For more information, you can contact us by Chat on the website and WhatsApp.
Is breakfast included in the hotel booking price?
You will find all information about room facilities, breakfast and taxes in the facilities section of the hotel on our page.
How will I know that my hotel booking is confirmed?
An immediate on-screen confirmation will appear after you have completed the reservation process. It will show your reservation information as well as your reservation number. A confirmation email is also sent on the email provided by you at the time of booking. The confirmation email includes the hotel's contact information and other details of bookings.
Can I book a hotel room by call or through email?
All Hotel booking need to be done online , For any assistance, you can always communicate to get support by Chat on the website and WhatsApp during office hours or send an email to email@example.com
I made a hotel booking but did not receive an email confirmation. What should I do?
Please double-check your email address before confirming your booking. Also, we've found that our confirmation email can end up in your spam folder For any assistance. you can contact us through Chat on our Website or Whatsapp or email at firstname.lastname@example.org
How many rooms can I book in one reservation?
A total of 5 rooms can be booked in a single booking.
What are the check-in and check-out times of a hotel?
The check-in and check-out times differ for different hotels. It can be found at the bottom of the hotel's overview page in the Hotel Policies section.
How can I find out if the hotel has a shuttle service, and how do I book it?
Please check Hotel Facilities - Services. Please contact the hotel directly after your reservation has been confirmed to make arrangements. The contact information of the hotel can be found in the confirmation email.
Does a hotel allow pets?
You can contact the hotel you made the booking by the contact details shared with you via confirmation mail.
How can I cancel or change my booking?
For cancelling and changing the booking of the hotel, send us a request via email email@example.com or call our support line number +56722209691">+56722209691.
Do you charge a cancellation fee?
The Hotel Cancellation charges will be as per the hotel policy. Cancellation policy is mentioned on the Hotel Policies section at the bottom of the overview page of the hotel.
Which mode of payment do you offer for a hotel booking?
At the moment, we only have payment online by credit or debit card for hotel booking.
How do I know that my booking has been cancelled?
You will receive an email confirmation of your cancellation after you have cancelled your reservation. If you do not receive the cancellation notification, please send an email request with your reservation details mentioned on our support page.
How will I be able to see all my Bookings
To view your bookings, you must log in with your Id & password in RUTACRUZ. You can then view all the other activities like bookings, cancellation policy, printouts, and booking information through message and mail.
My payment has been made, but I didn't get a confirmation message. What do I do?
We request you to check your mail and the message that is linked through your phone number. For more details you may contact our support team through Chat on our Website or Whatsapp or email at firstname.lastname@example.org.
Do we get any confirmation message after the booking?
Yes. Once your payment is successful, you will receive the confirmation message via mail and the phone number you have provided.
I want to book a specific hotel but I am unable to see them in the search results. What should I do?
There are 2 reasons for your problem. The first one may be that the specified hotel that you want to book does not take any bookings now. And the other one is that due to the flexibility of your timings or dates you may not be able to book it. Please change them to see if it is acceptable to book.